Useless
–
Njfunk89 –
2024-04-16
Version 1.16.1
Followed the prompts for existing user account, surprise surprise app says can’t verify my identity after inputting my drivers license info because email is already registered. Really frustrating!
Wird aktualisiert
-4
±0
iPhone Screenshots
Beschreibung
myGovID is the Australian Government’s digital identity app that allows you to prove who you are and sign in to participating government online services.
The myGovID app is different to myGov. You can use the myGovID app to sign in to your myGov account.
Set up your myGovID in three easy steps:
1. Download the myGovID app
2. Enter your details – including your full name, date of birth and a personal email address that only you have access to.
3. Verify your identity to increase your identity strength. There are three identity strengths – Basic, Standard or Strong. Increasing your identity strengths allows you to access more services and better protects your identity.
Increase your identity strength by verifying your Australian identity documents, like your passport, driver’s licence and Medicare card. These documents are checked against existing government records. You can also choose to verify you photo, this is a one-off face verification check, to further increase your identity strength. The app scans your face to check that you’re a real person, the right person and verifying in real time.
You need to be 15 years or older to set up a myGovID. However, age restrictions may also apply to use some government online services. To find out if you’re eligible to use a particular service, check its terms of use.
Your personal information won’t be shared without your permission - putting you in control. myGovID is accredited under the Australian Trusted Digital Identity Framework which strictly controls how your identity data is collected, stored and used. It uses encryption technology as well as the security features in your device, such as fingerprint, face and password. This is to protect your identity and help prevent other people accessing your information.
Your myGovID is unique to you – don’t share it with others.
If you need help or more information visit www.myGovID.gov.au
Neue Funktionen von Version 1.16.1
• Improved performance, stability and user experience.
Find out more and provide your feedback at www.mygovid.gov.au/feedback
Anbieter
Name
Australian Taxation Office
Informationen
Entwickler
Kategorien
Version
1.16.1
Größe
130,2 MB
Game Center
Nein
VPP Device Licensing
Ja
Bewertung
Altersfreigabe: 4+
Kompatibilität
iOS 10.0 oder neuer
Geräte
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2. Generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3. Generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad (5. Generation) Wi-Fi, iPad (5. Generation) Wi-Fi + Cellular, iPad (6. Generation) Wi-Fi, iPad (6. Generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9,7 Zoll), iPad Pro (9,7 Zoll) (Cellular), iPad Pro (12,9", 2. Generation), iPad Pro (12,9", 2. Generation) Wi-Fi + Cellular, iPad Pro (10,5"), iPad Pro (10,5") Wi-Fi + Cellular, iPad Pro (11"), iPad Pro (11") Wi-Fi + Cellular, iPad Pro (12,9", 3. Generation), iPad Pro (12,9", 3. Generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3. Generation), iPad Air (3. Generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5. Generation), iPad mini (5. Generation) Wi-Fi + Cellular, iPad (7. Generation) Wi-Fi + Cellular, iPad Pro 11" (2. Generation), iPad Pro 11" (2. Generation) Wi-Fi + Cellular, iPad Pro 12,9" (4. Generation), iPad Pro 12,9" (4. Generation) Wi-Fi + Cellular, iPad Air (4. Generation) (Wi-Fi), iPad Air (4. Generation) (Wi-Fi + Cellular), iPad (8. Generation) Wi-Fi, iPad (8. Generation) Wi-Fi + Cellular, iPad Pro 11" (3. Generation), iPad Pro 11" (3. Generation) Wi-Fi + Cellular, iPad Pro 12,9" (5. Generation), iPad Pro 12,9" (5. Generation) Wi-Fi + Cellular, iPad (9. Generation), iPad (9. Generation) Wi-Fi + Cellular, iPad mini (6. Generation), iPad mini (6. Generation) Wi-Fi + Cellular, iPad Air (5. Generation), iPad Air (5. Generation) Wi-Fi + Cellular, iPad Pro 11" (4. Generation), iPad Pro 11" (4. Generation) Wi-Fi + Cellular, iPad Pro (12,9", 6. Generation), iPad Pro (12,9", 6. Generation) Wi-Fi + Cellular, iPad (10. Generation), iPad (10. Generation) Wi-Fi + Cellular, iPod touch (6. Generation), iPod touch (7. Generation)
Sprachen
Englisch
App Store: Kundenbewertungen
Alle Versionen
1,6 (12.714 Bewertungen)
App Store: Kundenrezensionen
Useless
–
Murf1919 –
2024-04-16
Version 1.16.1
I continue to get kicked out on a regular basis and can’t access my account. It’s so time consuming and frustrating.
Now I can’t access my ATO business accounts and have to start the whole process again. I only did this at the end of last year.
This is really needs updating.
NOW WHAT ????
–
I❤️Gummy –
2024-04-15
Version 1.16.1
So download the app ✅
Fill in details ✅
Tell me again how easy it is to claim School Program money ??? 🛑✋
No way to update email
–
Laurali14 –
2024-04-15
Version 1.16.1
Help guide says to got to my identity and click on email but nothing on the my identity page is clickable!!!!!! I won’t own that email address for much longer. What am I supposed to do?!
Worst app ever created
–
Rob_Fo –
2024-04-14
Version 1.16.1
Can even set this app up to do as it was “designed to do”. Multiple attempts to set up a strong ID but the app just keeps defaulting to “unable to set up your ID” no matter what ID i provide. What is the point??
Terrible
–
appuserp –
2024-04-13
Version 1.16.1
Just updated app and now need to start from scratch AGAIN!! Then the app won’t verify.
Definitely not streamlined. Needs work. Please fix!
Pathetic. And when you phone the support line it always says peak call - unable to help at this time
–
blues root fan –
2024-04-12
Version 1.16.1
Pathetic. And when you phone the support line it always says peak call - unable to help at this time.
This is typical govt BS.
Mr
–
Minority life time tax payer –
2024-04-12
Version 1.16.1
Total piss poor app. developed by Asperger’s
Only the government can afford to produce an app that is to their own total satisfaction and be unusable to those who are instructed to use it.
Even the survey stops you from going forward if you click on one of their “helpful” info links.
It answers questions you are not asking, and then leaves no option to go back.
It even allows spell check to change
“director ID“ to “director I’d” when searching for topics.
It Just Waste Your Time. . . While the app. developer underachievers are in a circle patting each other on the back for a job well done in a bubble where only they see it’s value.
Trash
–
;)/@/9(!3! –
2024-04-12
Version 1.16.1
This is the most unintelligent pile of garbage on the entire App Store
Annoying app
–
Steven.h94 –
2024-04-11
Version 1.16.1
They need to improve the app.
It's a government app, so should be better.
After I stopped using the app for one month, I needed to give them my details again and do everything I did before for verification.
It takes time and effort and is not very clear.
Doesn’t work
–
G457man –
2024-04-10
Version 1.16.1
locks you out of the everything..
Update your version and then it stalks and crashes..,
–
Value hunt –
2024-04-08
Version 1.16.1
Are you kidding?
It’s a really crappy app
–
ObeyV0id –
2024-04-07
Version 1.16.1
Why Tf isn’t my ID (A verified Government Id, Birth certificate etc.) not getting verified? It’s all right and I’ve double checked and it’s still saying it’s wrong. Fix up ur bs government
Useless
–
KIK126_ –
2024-04-06
Version 1.16.1
Most useless app ever, takes so long to get verified. Annoying process, makes it so complicated for nothing
Unbelievable
–
Pj8172 –
2024-04-04
Version 1.16.1
Worst app I’ve ever seen
Worst app ever made
–
Nooshso –
2024-04-04
Version 1.16.1
Cannot believe a government app could be this bad
Absolutely pathetic
–
VictorSmithL –
2024-04-03
Version 1.16.1
I do not understand why something as simple as filing taxes, or making a claim needs to be so complicated? Make it simple with one single app and not two and streamline the process.
ABSOLUTELY USELSS
–
mgray1966 –
2024-04-03
Version 1.16.1
Please get an agency who knows how to do digital - PLEASE.
Waste of time.
–
Tbanger 19 –
2024-04-02
Version 1.16.1
Terrible user experience. Circular problem solving. Just skip to calling the ‘help’ line. Then wait for 40mins.
Just a bad all round system.
Can’t verify my identity
–
Rachel, Brisbane, Australia –
2024-04-01
Version 1.16.1
Repeatedly get error that my face scan does not match my passport.
Hopeless
–
That’snotmyname –
2024-04-01
Version 1.16.1
Un useful
Can’t verify passport😩
–
Eternity Gplus –
2024-03-28
Passport is valid and current. Scanned it and ERROR CANT VERIFY IT!! Driver license and Medicare went through. But now I have to dig my birth certificate and other certificate since passport doesn’t work. and And why there’s no browser option to register for this myGovID? This is ridiculous. How are we suppose to trust is app when it can’t even do simple verification????
Dreadful
–
Jeremy123456/ –
2024-03-26
Version 1.16.1
I followed every instruction, meet all their criteria but I am still locked out of the government websites the ID is meant to give me access too.
An app which prevents businesses accessing services the government demands they access.
Confusing, doesn’t work, complicated, frustrating
–
Matt bud –
2024-03-22
Version 1.15.0
Worst idea ever to force this on everyone
I wish I could give this minus stars
–
mark.with.a.k –
2024-03-21
Version 1.16.0
I can never get this app to work.
Unbelievably terrible
–
laurenmaylesainz –
2024-03-20
I hate the my gov app system. The app is so unbelievably terrible. You must use it, and there’s two options when you open the app. 1 ) create a myGov ID or 2) I’m an existing user. Click ‘existing user’, and yet you go through all the steps of putting in an email, choosing a password, takes you to the verify your identify page. How the hell are you meant to login to your current account when you have to use the stupid app for all online ATO stuff? Actual garbage, classic government.
Doesn’t work
–
Markmarriott1 –
2024-03-20
Really poor, doesn’t work and sends you nowhere for help!! Astounding.
Unable to Verify repeatedly!!
–
IsisNephara –
2024-03-19
If I could give less than one star I would. It’s rediculous in this day and age that a federal government app cannot verify names with hyphens in them then also won’t verify if you remove the hyphen. Do better!
Email address is more powerful than actual ID
–
TNN303 –
2024-03-19
I can’t believe an government app and service claims to make connection to government online services quicker and faster, but actually makes it harder and confusing everyone to get connected. I signed up, and verified all my details to get to highest level. And changed phone, after a long time not using the app, open the app, all gone and just like everyone else left their feedback here, I got frustrated with the app for not able to verify my ID due to I previously verified the same ID with a different email. I tried a few time with a few of my regular emails, but no luck. I think this is stupid, you make it hard for pple to use this service over a email address. How is it possible that an changeable email address can have this much affect or overpower my actual IDs. All IDs and docs to be verified are government issued, I can’t just change it as I please, but I can change my email addresses easily. To have my IDs bounded to an email address is so stupid. Who ever come up with this idea, should be fired, and not to work in government jobs any more. You’re dragging everyone down, you should be making things process faster and easier, not harder and more frustrating. Unbelievable, this is developed country guys, be better. Apple should have negative ratings btw
So frustrated!!!
–
Smileykyls –
2024-03-19
Have verified my identity but now have a new phone and won’t accept any of my documents as it’s already been verified !!! Why can’t it just be a simple login across all devices! I’m so angry!
!!!!WORST APP EVER!!!!
–
Dbdjdudhdh –
2024-03-19
Need I say more!!!! Its absolutely useless
0 stars. Don’t waste your time.
–
Yurghi –
2024-03-19
Another complete waste of tax payers money. Thanks for nothing and thanks for this trash.
If I could give this 0 stars I would.
Possibly the worst app ever created
–
DMS461 –
2024-03-18
Unfortunately this app is required to perform many government mandates services.
It is not intuitive, the website support is inadequate to be able to explain what is required to set it up and the phone service is abominable.
It’s a shame there is no opportunity to put zero stars.
Worst, most inconvenient, time-consuming app of all time !!
–
Honest Reviewer from AUS –
2024-03-17
The app can’t even remember my own password which I had set, disallowing me to login to other myGov websites to claim my TFN. When trying to recover my password (thinking it was wrong) it asks me a security question I didn’t even set !! Ridiculous app. Please use taxes to hire software engineers and not build bmx parks under a bridge!
Awful app
–
Rettrtree –
2024-03-14
Goes floating off to the cloud as its not used constantly. Every thing then needs to be downloaded again and ID re-scanned and info added. Load of rubbish
Upgrade the app does not work.
–
AJ7385 –
2024-03-14
Tried to open the myGovID app. It tells me to update. Therefore, I press ‘Update’ it then takes me to App Store to update. It won’t update at all. I then deleted the app and reinstalled it. The new install says ‘Update’ again! Australian Gov, what a joke.
THE WORST CODING ON AN APP
–
dexie666 –
2024-03-13
genuinely cancer app
Not friendly for non-PR And non-Citizen
–
Frustrated Non-PR –
2024-03-13
How could I improve my profile strength from basic to Standard when all you accept from someone who is non-PR/ non-Citizen is only Visa?
With just one document that we are eligible to provide, our profile will forever be maintained as “Basic” and will not be able to link with any other government service.
Frustrating
–
Em Cee Ate –
2024-03-13
Linked as a requirement to other services. Works, then when I try again I have to link again.
It says my ID strength is weak and have to make it stronger, then when I go to make it stronger it says my IF is strong.
What’s the point of repeated linking services, I may as well just login the old way.
Either get your coding together or stop wasting our tax payer money.
MyGovID fail
–
Zigpig69 –
2024-03-07
In theory MyGovID is a great idea but it consistently fails to register my documents including Medicare card, licence, birth certificate. The Dev team should be booted out of IT industry and the help desk could answer a call occasionally!
Shi
–
Brixzyuuuu –
2024-03-06
Takes 20 minutes for the code that gets sent to your email, sloppy all over trash app
Severely dysfunctional App
–
Rocky19478 –
2024-03-03
The interaction between the web pages and any authorising mobile phone is appalling, if you typically use several email addresses for personal use and forget should be used the system provides no guidance not even to send an email as confirmation; use a wrong email or password and the poor thing gets so confused it cannot recover and will lock you out until you find someone to blow-away your record so you redo ALL of the effort to try to start again.
They should not allow pre-schoolers to develop Apps for government use.
Brilliant Software
–
#Chess Fan# –
2024-03-02
It has saved me when I have left my I.D. at home! I have instant access to my driver's license. A huge relief that has saved me multiple times when I needed to show my driver's license.
Thank you very much for this invaluable software.
Awful experience
–
walkingdistances –
2024-03-01
Trying to negotiate this for an older person is almost impossible. It’s very hard to create a digital ID when you don’t have a passport or a drivers license. I am completely lost and so frustrated. What are we supposed to do?
Useless app
–
Alladin1981 –
2024-02-28
I wish i could rate it -5!!! App constantly crashes when you are trying to upload documents or randomly logs you out and gives cryptic error messages. Who writes junk like this? Australian government should be ashamed to be associated with this app.
Cannot Verify If You Had a Name Change
–
Gonda2010 –
2024-02-28
I can’t increase my identity strength using my birth certificate because it has my birth name on it. If you’ve married someone and changed your name just forget it, you won’t get past a basic identity strength and it’ll be beyond useless.
Do not download
–
Hrdalo –
2024-02-27
Terrible app. No support. Forced to download and setup to access government services.
Useless App
–
OffMarketBuyers –
2024-02-27
The worst app to use, there’s always an error when scanning the passport and same for the driver’s licence
My Gov Id
–
ddddlttte –
2024-02-27
My Gov Id is an absolute joke.
Why is it so hard for the Australian Govt to create a secure id system.
It is so frustrating trying to upload docs and if you don’t have a passport, good luck.
Doesn’t support change of name certificates for my state.
–
Don’t touch it –
2024-02-26
Why
Is there such a thing as Govt Services that work
–
Strong Proud Women –
2023-12-19
How is it that contractors to bureaucrats…. Not even well paid bureaucrats- are paid and eyewateringly obscene amount of taxpayers money to create an App that doesn’t work? Why is that even a surprise of the Australian Government, with a strong history of patronising, dehumanising citizens in a degenerative economic system? ESPECIALLY, particularly and EMPHATICALLY when it comes to accessing government services- on systems built on dysfunction and overpaid Senior Executive staff with limited competencies to fix broken systems
Last time I checked, I’ve been a citizen of Australia since birth- for better or for worse- but according to the software, I can’t verify my identity…. It’s as insulting and dysfunctional, but I’m Caucasian, educated , and don’t nearly suffer as much undignified government engagement as anyone on a social welfare payment, a person of colour, with a disability or other marginalising feature to be undermined by punitive government services designed for inefficiency and lack of productivity
If I could give it zero star I would.
–
ennael81 –
2023-11-28
It’s absolutely garbage. I have to use this stupid app to connect to Centrelink but for whatever the frigging reason it was using my work email address. I guess it was because I HAD TO use this app to notify the govt about change of my work situation coz of my security clearance. Then I can’t connect to my Centrelink coz it uses my personal email. Tried to change the email, your help instructions don’t work. So I tried to set up a different one with my personal email address and then it tells me my passport has already been used to verify another account. What a load of BS. I can’t have multiple email address but I need to have matching emails for different purposes. Just absolutely garbage. Called the help line and to be told they can’t take my call. Just beyond frustration. If I could punch through the screen I would and I normally am not a violent person. It’s just so beyond ridiculous it’s such a joke. And I work in this commonwealth. Just embarrassing.
Terrible app and even worst customer service
–
MeganV10 –
2023-11-14
App will not accept documentation in my maiden name and need mygovID to complete a change of circumstances form to change to my married name. Was on the phone for over 30 mins with a woman with a french accent who kept telling me to delete the app and switch my phone on and off as a solution. After about the 5th time of me explaining that I had already done that and the issue is with the app not verifying my identity, she told me to upload my medicare card. After explaining another 5 times that the app does not allow medicare cards as a form of identity, I asked to be transferred to another representative to which she agreed and hung up the phone. Seriously ridiculous that this is the only option for us to update official identity and the customer service reps don’t even know anything about the system. Would give 0 stars if I could!!
Worst program I’ve ever used
–
Bel Jon –
2023-06-30
This program links to the ATO which I require for my business. I had a name change which the ATO have accepted, but as it was not through marriage and my birth certificate which has the name change details on it was issued in Victoria, I am unable to update these details through the app. Their help centre including the supervisor who I had to repeatedly request to be put through to also couldn’t do this simple task.
So because the app itself and its support staff are unable to correct my last name, my clients are unable to have their STP finalizations lodged, BASs and TPARs etc all are unable to be lodged until this app can do a simple task like correct a last name.
For something that links with the ATO, you’d think they’d be able to put some decent developers on payroll to make this a possibility.
JUNK
–
YorkeysKnob4878 –
2023-01-04
Reading the recent reviews of this app I can’t help thinking that the reviews and the concerns that are articulated all end up in a black hole. The same issues are repeatedly highlighted, viz:
1. Logging into an account takes the user through the account setup screens. I now have two accounts.
2. The passport verification identity simply does not work. The passport is only 6 months old. With a mygovID account that is 2 years old and a recent passport, this process should work flawlessly.
3. My facial recognition attempt to increase my identity from standard to strong either times out or is rejected. ‘Please try again later’, which is the message I receive, is not a good enough response.
Like other users, I would like to give this app a minus score for being a waste of everyone’s time. PLEASE FIX THESE REPEATEDLY HIGHLIGHTED ISSUES.
I cannot apply for a TFN
–
AJCNAR –
2022-12-23
I need a TFN (Tax File Number) and I have gone through all the steps that seem to be there. Create a account, login on my phone set up the account to the strong stage. Then I try and login on my computer with the password I created not 5 minutes prior and it doesn’t work. What. I have full access to the MyGovID app but cannot login on any other device. I went to try and login to the MyGov app to see if there was any changes. I click on the ‘sign in using MyGovID’ as I know that one is already working (bear in mind this is all on the same device, my apple phone.) and after logging my into MyGovID it asks me for the password, so I reluctantly type in the password I had previously created. And it is ‘wrong’ so after retrying I have been locked out twice (which locks you out for 2 hours) and now my account has been permanently closed. Supposedly it’s super easy to get a TFN but when you click on any links it is just a seemingly never ending circle with no actual tips or helpful information on how to do it.
user for Director ID (only so far)
–
Box of Hammers –
2022-11-04
I had heard the process was ‘not great’ so read ahead on how to be prepared both on the APP & re Dir ID online ex ATO & ABRS. Found some helpful info (Cheers for the info reviewers!). There were 3 ‘gotchas’ for me but not game stoppers: 1) TEN! characters needed for psswd incl upper lower # and special details 2) scan on passport requires a ‘live selfie’ to match passport details (impressive) 3) when I went to complete the ABRS online on ph & linked the APP ID check & entered TFN I got an ‘error’. No error # provided, just ‘call ABRS’. On ph to ABRS they’re asking for ID info... which is already in the APP... I said ‘we’re not doing this (again) we need AU gov systems to work’ so started again this time online on computer. TFN seems to be registered/kept already (IT crowd moment) & I completed process w/out further incident. Got what I needed & process not complicated if you are prepped, so I give APP 5 x * for now. Here’s hoping you have a mostly good experience (too).
Time waster: Your tax dollars at ‘work’.
–
Sue Domin –
2022-08-13
Over 9,000 reviews and an average of 1.6 stars tells a story. Like many things involving the Australian government, at least for the last ten years, this is designed to be as ineffective and frustrating as possible. I didn’t get past scanning my passport before ‘Unable to verify’ popped up. I then went to the troubleshooting page which listed a myriad of possible issues, but did nothing to identify mine. Really, is it so problematic to just let users know what the problem is? And no, I won’t ‘come back in 24 hours’. I’ve got better things to do with my life than spending hours trying to sort out problems that some well-paid programmers can’t be bothered with. Read the reviews please, and fix the problems.
Not good enough!!
–
@@@@@@888 –
2022-07-11
This is the worst government app I have ever had to use. I tried for a whole day to upload my identification documents with no luck. I just get a message “unable to verify your identity “ and prompted to call the support line. I eventually got through after many hours. The help desk was very kind but couldn’t help me either as the “system was down “ and had been for a “while “. She had no idea when or whether it would ever work again. In the meantime the app will freeze on the “unable to verify your identity” screen and the only way out (as advised by the support line) is to delete and re-install the app!! This is ludicrous and a joke. To make things worse, there is no way to do this on a desktop computer. There is a MyGov website but no app and a MyGovID app but no website!!! I have three post graduate qualifications and can’t manage it. I pity the older folks that can’t work with a smartphone or computer. This is technological apartheid and an absolute disgrace!! It has been three days and I still haven’t been able to upload my identification documents!
Frustrating as hell
–
Winter4444444 –
2022-06-26
Trying to verify using my Drivers Licence and it keeps telling me my details are incorrect but my licence is right here staring me in the face and I have confirmed the details and entered completely accurately 5 times and it’s now locked me out. What the hell is wrong with their system if it’s telling me the details on my licence (which I’ve triple quadruple checked both physical card and digital copy in the service now app) are incorrect and don’t match up with their records???!!!
Can’t call them as it’s Sunday, so now something I’ll have to waste my time on again tomorrow trying to sort out on the phone (which I can only imagine will be at least a five hour wait to speak to someone probably incompetent). Sorry not sorry to sound negative, but this is just a ridiculous app to tell me my ID details are incorrect. Infuriating I must say.
Worst government initiative
–
JenT1997 –
2022-05-24
This is probably the worst app I’ve ever used and I’m a millennial and an accountant. For someone who’s grown up with tech, this is the worst user friendly app. The customer support system can’t do anything either. I had troubles logging into my fathers MyGovID for him which I had to set up a few months back as he’s the company director. Called the customer support and she literally said there’s a 2 month back log and she can’t do anything for me. If there’s a 2 month back log, sounds like I’m not the only one who is having problems. I understand that it needs to be hard accessing these documents but you’ve literally made it impossible. Also, there should be other ways to access rather than just solely relying on your phone. What happens if you forget your phone, you won’t be able to access the ATO portal at work. Great to see our tax money going to waste on stupid applications that don’t work for the vast majority.
MUST use to access important business records. Doesn’t F’ing work properly 🤦♀️
–
Hate it really –
2022-05-15
This is the dumbest thing I’ve ever encountered.
The government has now forced us to verify our identity through this app to get access to all government programs including where we pay employee super, our BAS, claim our apprenticeship subsidies…
I go to verify my identity and it ridiculously won’t accept my government issued, official marriage certificate to prove my name change. Ring “help” line and they are like ‘oh whoops, the app has a glitch where it’s not accepting most marriage certificates and there is nothing we can do about it till it’s fixed and we don’t know when that will be”.
Are you F’ing kidding me??? Why would you introduce this app as the ONLY WAY to access our very important business records and make sure x 200% that IT ACTUALLY WORKS!!!
Not able to get into app
–
Jen C 88 –
2022-05-06
I’m not able to even begin using this app . I had downloaded the mygovid app about 8 months ago and wasn’t able to complete my registration then. Now when I revisit the app to continue with my registration , a pop up note comes up to say that “ the app needs updating and to update now “ . I click on the update button , it brings me to the App Store to the mygovid app which now says “ open” . When I click on open it brings me back to the mygovid app on my phone which then advises me to “update the app” . I update the app and it brings me back to the App Store to the mygovid app which gives me the option to “open” again. The whole same cycle keeps repeating itself . I have spent more than an hour reading up help for a situation like this , deleted the app , rebooted my phone and downloaded it again as well as try to find alternative ways to register online , to no avail . I give up !
Frustrated and annoyed tax agent without systems access
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helenitsa70 –
2022-05-06
This app goes down often. It is the only way tax agents can access the systems to do their work. This means that when you push through untested and broken app fixes and updates we can’t do our work. We look like idiots to our clients and can’t keep using the excuse that the ATO is down again. We understand things go wrong but we are being impacted too much by these outages. We hv our own lives to live, work to do and livelihoods to maintain. No we don’t want it fixed up on the weekends / it needs to work and be reliable - you need to provide access to allow us to do our work . I’m going to potentially lose clients over this . Please fix this app and your other systems - I'm sorry they are very hit and miss and the number of times it goes down is ridiculous.
Fed up and unimpressed yet again…
Absolutely pathetic assistance and service
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rodd7 –
2022-05-02
For the third time I have tried to contact the phone helpline as my verification was not able to be confirmed and the website just sends you around in circles. The first two times I was on hold for nearly two hours before my phone went flat and I had to leave for an appointment. This time I only had to wait for an hour before someone answered then 15 minutes into her trying to resolve the issue - her phone dropped out - no call back so I rang again to be told they were experiencing heavy calls volumes so try the website or ring again another day! Absolutely no bare no assistance no service and the most unfriendly convoluted “service” I have come across - disgusting - have wasted another 3 hours today for no result at all.
Terrible app and support
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Rubina222 –
2022-02-22
Called the support line to resolve an issue today and the operator said they’re not trained on it and didn’t know how to help but guessed at something I could try which has now locked me out completely. I need this app for my work regularly.
Was trying to get advised there process for name change due to marriage. Was told to try changing the email associated with my account, then delete and reinstall and create new account with work email. That failed, many times as it bombed due to being unhappy with the name change documents and the fact that same of my documents were used in another account!
Also can’t use those same documents to do it again in my old account as the names are now different so it crashes it.
once the verification process bombs out there is no way to try again it just says you can’t be verified and you have to uninstall, reinstall and start from beginning. I’m now at point of despair after doing it about 20 times and I have no one to call that can actually see what is happening on your end and help me to fix it.
How can this app be the foundation of the government systems we need to interact with, with no tech support?
Sooo frustrating
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ReprehensibleNot –
2022-02-12
I think one star is being generous. I have tried numerous times to set up this app but every time I get stuck at the verification process. It accept my passport but will not accept my WA drivers licence. I tried photographing it -no luck. I tried manually entering the details. Again no luck. At every stage I checked and rechecked I was entering things correctly. I left the app for a week then came back and tried again. Same problem. I deleted the app and started again. No luck. The exact same problems occurred.
So I rang support on Saturday at 12:11pm WST only to receive a recorded message that the office was closed and to ring back during office hours. The office hours are stated as being 10:00- 2:00pm on a Saturday and page includes the statement “ All times are local unless otherwise stated.”
So I deleted the app and tried again. Again it accepted my passport. This time I used my WA birth certificate but the app would not recognise the Registration Number. And yes, I did remove the / and the year. So now I need to wait another 7 days before I can try again with no real hope that any thing will be different. Because the hours are office hours, and if my recent experience is anything to go on, the times support is open are eastern daylight saving times I cannot ring during said office hours.
So, if I could give the app 0 stars I would
Appalling app - DON’T USE IT!!!!
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MarnBeau27 –
2022-02-11
Downloaded the app trying to get a Director ID. App wouldn’t approve my details because of a change of name (marriage) so I called the number it had listed to get help. Waited for 58minutes to get through to someone who could barely speak English and had no idea what I was asking for, he was only able to repeatedly say that I needed to delete the app and reload it to get it to work properly (had already done this and it made no difference). Upon my asking to speak to someone else (I tried for ages to get him to understand me) he promised he would get his supervisor and then immediately dumped me back to the beginning of the queue. I gave up on the whole thing after being on the phone for over 80 mins. Absolutely appalling service and useless app - DON’T BOTHER!!!!
The worst app I have ever used
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dfilby –
2022-01-28
I am a patient person and but this app is the most frustrating app I’ve ever used. I’ve made over 50 attempts to verify my identity with no success. I’ve spent hours on the phone with tech support. They said my items of ID were all valid but the app won’t accept more than one. So I can enter my passport and it accepts it but then fails on my drivers license. Or I can enter my drivers license first and it accepts that but then fails on my passport. With each attempt the app has to be deleted and the entire account re-set up with 10 digit password then facial recognition photo … each time! It’s insane. At least make the app keep the items of ID that have been accepted. Just so frustrating especially as even phone support can’t fix it.
Long wait times
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jloh! –
2022-01-06
My WA birth cert could not be verified checked the help button to remove / letters and year did same and still did not work. Contacted number on web page was waiting 35 mins for call to be answers to be told I’ve rung the Wong number rang correct number just before 5pm on hold for 40mins told only to be told I need to speak to supervisor who aren’t there and to ring back in business hours. I asked when to ring back reply was between 8 and 6pm I was in between those times so not sure why there was no one in to answer my call. Helpful person said to delete app and try again told me to add 01 in front of birth cert reg number asked where this info is on the web page - she said it was not it was only on internal webpage. I did same and my birth cert was accepted however now my marriage cert cannot be identified (I’ve tried trouble shooting luring in webpage) and and I’ve been locked out again. SUPER FRUSTRATING and extremely time consuming and not going anywhere!!
Terrible app and lousy customer service
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vmcalo –
2021-11-22
I had to verify my driver’s license info 4 times before it was able to verify it. My Medicare got verified on the second go while my order took 5 trials and I got locked out for 4 days. In the meantime I checked that the info I gave the app was being verified by home affairs. Today I called customer support to be discouraged from using the app. I insisted, given all the time I spent setting it up, to get help to unlock it. Thus, I had to explain all this information again, as the person was not listening just trying to convince not to use it, as I am an individual and don’t really need it.
In the end, the person told me he could not help me, since my app was still locked. Thus, I should just delete the app and start again. Disappointing!!
App should not be released without testing
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Fail Execution –
2021-10-11
Can’t say I am surprised, reading the reviews I was not expecting a flawless experience and I certainly wasn’t disappointed as indeed the app is broken. Same as others have said everything times out when trying to verify licence. So I tried going back into the app and try again, I love it that the app makes it really clear that I am only in Basic strength and they give u all this info on why u should upgrade it to higher strength, but then make sure u don’t have any option to upgrade it. Going to the website it finally tells u there is an Edit button on the top right hand corner. But ofcourse it’s not on the app. Can the government please use my tax money to actually get a developer that tests these apps and make sure things make sense? I think the star ratings and reviews show they really need to get their act together especially in this pandemic when we need working ID apps to access myGov.
Terrible
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Auntypear –
2021-09-08
Just like everything designed by the government lots of red tape and little result. Webpage just like app after inputting all data required keeps coming up with error messages. Access to any help is extremely difficult. Glitches after glitches and after a few attempts to submit correct details is coming up with message- too many attempts. I start thinking to hire someone just to fill in those forms. With all resources at the government’s disposal this many glitches is to confuse people who are too old, or having English as second language… My accountant was having trouble doing it so what hope the rest of us have? But for identity thieves everything will be in one app to their convenience… No security at all protecting those details…
Why?
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TEW11 –
2021-08-31
I have used the MyGov website for a couple of years now. Today am trying to set up on the MyGovId app. Obviously, I was satisfactorily verified via all necessary documents when I first set up website access. Why do I have to do it all again to use the App???? I have uploaded my Passport, DL, and Birth Certificate details, however because I am married and have a change of maiden to married name I need to provide Marriage Certificate Registration Number. Well my marriage certificate does not have one noted - to get it I would need to order a typed certificate at a cost of $60 plus at least a 2 month wait.
How can it be that I am satisfactorily verified and have 2 factor authentication to get to my account on the website, but do not have the same ease of access to the app. It astounds me how difficult this is proving to be.
I can’t verify my identity to get setting complete
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Herrmann1004 –
2021-08-30
It is so frustrated to try to get the app working. I phoned up the helpline at least 6 times NO body seemed to be able to help me as Every time , I keyed in my eg licence / Medicare cards , the ends results were the same “ Can not identify my identity at this stage “ The worse is “ no body at the helpline seems to be able to help me “ I really do not know what to do now , I really need help but could not get one … Very frustrated I CAN NOW WORK in MyGovID helpline I eventually figured out myself the problem why I could not verify my identities. My account already had an email address for myGovid as I am not sure how it is happened .. I DID not know that the ridiculous App is so rigid that I Had to key in the Same email address for the app to be able to verified my identities. Why the “ Mo***” at the helpline could not advised me this simple step ??
Why the email address is part of the verification of identity?? How many people can remember the email address they had used ?? MyGovID should only identify the personal identities cards etc
Such a horrible app
terrible
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dani12342 –
2021-08-06
This app is terrible at doing it’s job. It’s supposed to verify your identity, but what I don’t understand is why it is there in the first place? Banks such as ANZ, Westpac etc. all allow verification online. What happens to those who cannot download the app? This is a problem for everyone. The only benefit to this app is that you can scan your source of identities, but other than that - this app honestly makes it so much more difficult. It takes 20+ minutes to verify one identity and I had to make a new account just to find where I can verify my account because when you exit the app, all the verification identities disappear. Make it easier for everyone and just let us verify online instead of having to call customer service like many have done.
What’s the point?
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Jacal300 –
2021-08-03
The app hardly works and I don’t even really see the point in having it since it just redirects you to MyGov on safari anyway?? - surely I’m missing something.
Submitting identification takes ages or straight up doesn’t work and when you quit the app to try again all options for identification disappear so you end up having to reset the app, create an account and try again in hopes that it’ll submit your ID - not sure if it’s the app or if there’s just a lot of people trying to use it at once but this desperately needs fixing.
I eventually got it to work after 40 minutes but I ended having to resubmit my ID on the MyGov website again anyway (even after pairing this app to MyGov itself) so I genuinely don’t see what this is meant for.
Terrible app and customer support
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Julian Amadeo Ocampo –
2021-08-03
If I could give less than 1 star I would. So trying to upload passport and drivers licence would just leave the app loading for ages. After maybe 20 mins it finally said it had timed out. This happened for both my passport and license. Even after timing out, the app showed that I had uploaded them. Although this resulted in my name
Being incorrect in the app. Which should of been verified by my passport and license? After I linked this to myGov it then replaced my name in myGov with the incorrect one, now making me unable to link new services to myGov. I called the myGovID help line and they seemed uninterested in actually helping, instead kept asking why was I installing myGovID. Eventually his suggestion was to delete the app and try creating a new account, even though it clearly says in the app that you can’t do that. Also trying the regular mygov support to get them to fix the name irregularities they were equally unhelpful and told me to contact the ato to have them update my name in their data systems. Even though my name is correct with the ATO. Overall don’t waste your time on this app. Maybe in 10 years they might have got something partially working.
Linking to government agencies is a mess
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milliememo –
2021-07-18
This is a great idea, but what a nightmare trying to link this to the MyGov account and link it to the various agencies.
When the different agencies, like the passport office, medicare, drivers lisence registry dont have fully consistent databases then this becomes a nightmare to set up. When the passport doesnt have separate first name and middle name fields - just a single “given name(s)” field, but the drivers lisence registry just has the middle initial in the middle name field, then we have a missmatch. Then when you try to connect the myGov account to Medicare, which has the full middle name it wont link because they dont match. This needs more work behind the scenes to consolidate these key matching attributes across agencies. Otherwise people will give up on this.
Doesn’t Work, Hinders Business
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EG. OC. –
2021-07-12
Very, very, very poor experience. Have been trying to use the app for 3 days and it is still unable to verify documents before the app crashes or the session times out. I have closed and reloaded, and uninstalled and reinstalled countless times. I contacted MyGov and was told there was nothing I could do except get a new device (iPhone 11, 3 months old) or go through the process to apply for a different document to use (currently using my drivers licence, passport and Medicare card).
I need the app to proceed with linking an ABN for a business and completing urgent tasks. I have been given no estimation of when the issue may be fixed. I have contacted myGov directly and filled out the feedback form. The only option I’ve got is to spend more time trying to get the app to work.
Worst app ever
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Avadore321 –
2021-07-10
I had a mygov account which i used last year during the pandemic. All of a sudden i need to make a new one?? Im so confused and frustrated.
I made a “new” account with the same email etc i used last year but trying to upload proof of identity documents is a nightmare!! I uploaded my licence, seemed to be no trouble there. Then i uploaded my passport - i waited for the loading screen for 15 minutes and still nothing. So i closed the app to start again. Now i cant find any of the documents i need to click on to upload but still saying i dont have enough proof of identity. Then i made the huge mistake of clicking “refresh the app”.. now i have to create another account again!!! There is no button to simply log back in only to “create an account”. Why is this? I have never seen an app where you literally have to keep creating an account even though an email address already exists with my information and password in your system. There is no log in button?? Technically the mygovid app already has two accounts of mine. One from last year and one from 2 days ago. Am i honestly supposed to create a third account?!
App times out. Can’t go back and register documents
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Jamestas –
2021-06-30
I don’t normally leave negative feedback so hoping this is constructive.
I’ve tried several times to register documents and the app times out. I did manage to get my driver’s license registered on one attempt but it timed out on my passport. Once this happens it appears you can no longer verify additional documents and you have to reset the app and start from scratch. After 3 attempts, with excellent network connectivity, the app still times out on verification.
Impossible to register past a basic user and a frustrating experience to something that should just work.
Please update this, it is clearly timing out on the interfaces and users should be able to try again rather than have to reset the app from scratch
It’s a mess
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DisdainFLL –
2021-06-18
Yes it is fussy, confusing and messy. I managed to log on and find stuff after providing information etc. It covers a lot of services, so getting it working at all would be daunting.
It may designed to meet the government’s needs but it is frustrating to use. For example, it took me a long time to locate the “inbox” to retrieve a message. It was there, just well hidden and made to look unimportant which is in itself illogical.
The app is only designed to start the linking process to government web sites and act as a gatekeeper for establishing your identity. This makes it somewhat annoying and confusing when you are trying to get important things done. Once you get past that, it still requires lots of work which seems like a very unfriendly way to treat citizens.
Perhaps it needs a more work to explain its role and a clearer way to guide users through.
Need to reinstall all the time
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cbamil –
2021-06-02
This app is pathetic. After I verify 1 successful ID, if my 2nd ID definitely with the correct details (even Service NSW accepts it), this app says it’s incorrect and resets it and give me a blank screen (before it was under Basic, now is Unable to Verify)
The only way is to uninstall the app and install it again. Do the same process again, using another ID this time, also came back with incorrect. Return a blank screen again. And need to uninstall and download the app again from Apple Store… Don’t know what’s wrong with the app.
Basically, it’s under a never ending cycle of reinstalling the app and found it doesn’t work.
Wasted nearly 2 hours of uninstall and install again to verify my identity and still unsuccessful except for 1 (which is not enough)… what a crappy app…
Needs work
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Lmw71 –
2020-12-16
So I'm told everything has to come through mygov now including documents I need to 'sign' for our business. Fine. Except the mygovid app which worked fine before crashes. So I go through all the troubleshooting. Takes half the morning. No go. Then I ring the helpline and spend another cpiple of hours going through everything expectingthey are getting me back on but then at end of call they say someone will take a look at it within the next 14 days! A private company providing that kind of service would go broke! I have a business trying to set me up with authorisation to do the tax etc and I can't even get into mygov and have to wait two weeks just to get help to login!! Update: I was called back in a couple of days and a gentleman was very helpful in helping me resolve the issue. Turns out it’s related to the problem they are having with not being able to change emails which they said they are working on.
Not secure
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CeiboPug –
2020-09-23
As a victim of identity theft, I am extra paranoid of criminals using my identity for nefarious purposes. Imagine my surprise that in order to verify one’s identity with this app, all you need is the driver’s licence number (and not even the card issuance number or the string of numbers at the back of the card). I’m 100% sure the criminal who hacked into my phone service provider has my drivers licence number. It is extremely difficult to get service nsw to change the driver licence number so am stuck with this one. Anyway, service nsw reassured me that they would need the string of numbers at the back of the card to verify my identity but this doesn’t appear to be the case for myGovID. Further to this, just out of curiosity, I registered my details with this app using my phone and email, then asked a friend to register MY details using my friend’s phone and email. It worked. This means that even if I have already registered my details with this app, the criminal who has my details can just as easily register my details too and pretend to be me. Oh joy.
It’s fine, what’s all the fuss
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LucBut –
2020-08-19
Maybe I’m lucky, but passport and Medicare worked just fine. I avoided the birth certificate option as it has a different surname, which is always problematic for me so I rarely use it.
The only feedback I would offer is that the initial password set up process wasn’t friendly with 1Password. When I auto filled the first password box, it was fine. It wouldn’t auto fill the ‘confirm password’ box so I pasted it in. But then the process won’t progress, i.e. no ‘next’ button appears, you’re just stuck. (My password met all parameters). Then I restarted the process and typed in a password (that I know by heart) directly both times, which let me proceed.
Given that password managers are popular now and safer than typing in your old faithful password for every log in you have, making sure people can use things like 1Password seamlessly would be great.
This is not “the worst app ever”. People can be a teeny bit over dramatic in App Store reviews ... just sayin’ 😎
Neat and simple
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DJCDphone –
2020-06-16
This application was easy to set up for me, I did question at first why the need for this linked application, although I see now why as it secures my genuine identity to my business through the ATO. I’m not sure why there seem to be so many bad reviews but most of them seem fixable issues. Like all government services they are usually set up basic then improved over time, and it probably helps having identity documents verified as Australian government compatible especially if you are from another country. I hope this application attracts more positive feedback that it deserves.
Cheerio
What a disaster! Should have kept the AusKey!
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RobbieBeaker –
2020-06-03
Please update this app so that you can reset/delete information. My passport is n my maiden name, my license & Medicare cards in my married name. Because I scanned my passport first, the identity details I had originally entered, were changed to my maiden name. So my ID has been set up in my maiden name and it can’t be changed to my married name. So frustrating!!! And no, I don’t have another email address that can be used to set it up again, as all my identity documents have been scanned when I originally set it up. Reading the reviews, I’m not the only person that has had this issue with documents in their maiden name. Surely when you call the ATO, they could have the ability to edit the name, when you have all the supporting documents. I have been told that this may happen with a new update, but how long will that be??
Poorly designed app, terrible process
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Ralph314192 –
2020-05-26
It is hard to separate this app from the identification process that it is supposed to “facilitate”. The overall process is so laughably inept that the clunkiness and poor design of the app gets lost in the pain of wading through the morass of poorly designed bureaucracy. My guess is that it arose out of a project to automate the identification and authorization process and quickly sank into a swamp of uncoordinated committees. No one person could design something this bad.
I eventually got it to work but only after sitting in a telephone queue and enlisting the assistance of a surprisingly competent real person.
Gather your documents together before hand (get more than you are told as some are sure to be rejected) and remember to write your error codes down as you will need them when you are calling the help line.
MyGov ID needs to be better
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Lucy Jane Reviews –
2020-05-01
As someone who just got stood down from a job with an accounting firm during Covid-19 I was lucky enough to be offered a position at another accounting firm but am receiving no help from anyone at the ATO when I call. My old employers won’t help me with my MyGov ID that was set up with my old work email, I don’t have access to it. So I set up a new MyGov ID using another personal email address and two ID docs that weren’t used previously. Unfortunately my Medicare details are wrong and this can take up to 8 weeks to be fixed I’m told. In the meantime the ATO won’t help me upgrade my basic access to standard access which I need for my job. This is so wrong, you need to update this app ASAP so we can at least change the email address or list another ID document as an option for verifying identity. This may very well cost me my new job...
So frustrating!
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Helsarm72 –
2020-04-20
I have tried all combinations to verify ID and used up all email addresses have even contacted customer service and after wasting countless hours I still have not set up mygovid! This is so stressful and under the circumstances unnecessary. I have no middle name just first and last so I’m completely baffled and so was the poor lady on the phone who could only respond “I don’t understand why it’s not working “ I see on here so many having same issues You have added stress and frustration to small business and sole traders like things aren’t already bad enough! I now need to know as I’ve given up how I will be able to get past this as we need to pay super, lodge bas and try to complete our tax obligations as the next thing we know we will probably be receiving a fine for being late!
Someone please help! There has to be another way 🤦🏻♀️
Can’t believe they can’t fix all these issues
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Swagstatron –
2020-04-15
Long story cut short as I have already wasted hours on trying to get this to work. But basically when I first set up the account I didn’t put my middle name in. So now it won’t verify my license or birth certificate (in maiden name but also added marriage certificate). Have been told that you can not reset entered details from first set up. Have to open a new email account and set up again using id that hasn’t been used before. Ummmm not much I’d to choose from really..... what happens when someone can no longer access their email account (e.g changed providers) they can no longer get access as their verified id has been used on old email and can’t be changed.
There has been many complaints in the reviews, yet no updates to fix these issues.
Problem verifying identity
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Miray and Stew –
2020-04-13
My GovID won’t accept my drivers licence despite checking multiple times the details are entered correctly. My Medicare is in my maiden name but because the middle name is an initial it won’t cross check against my marriage certificate to prove change of name. So when I try to prove my identify with my birth certificate and marriage certificate that doesn’t work either because the marriage certificate has my Roman Catholic confirmation name as an additional middle name which by definition doesn’t exist when you are born so my confirmation name doesn’t exist on the birth certificate. Therefore MyGovID can’t verify and cross check the birth certificate and marriage certificate. I have no more identity documents to be able to prove my identity. I am a sole trader and now I can’t log onto the ATO portal to submit by BAS statements and have to pay additional fees to my accountant to submit my BAS. This App is too inflexible and you need to have human intervention to sort out these identity verifications as a purely digital method doesn’t work. I have checked the online help and none of them work.
Not that hard
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Ozzievideohog –
2020-03-18
I’ve just had to use this app due to a change in business process - very simple to use after an initial minor hiccup. The main issue I think that is occurring with some users is relying on the image scan and not reading the instructions properly. This caught me out first time with the Vic licence DVS. The licence only lists your middle initial but the form requires your full middle name. If you scan the card then it will only parse the middle initial. The error reporting, quite reasonably, does not report what metric failed (this would be a massive security flaw). So it might not be obvious why it failed. If in doubt, manually type in all DVS data points as requested and it works every time. Already used the app to login to my first service and it’s great. Be even better if it just linked to my MYGOV account!!!! (Very confusing that).
Worst app ever and shocking support
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Smilesheri –
2020-03-18
If I could I would give this no stars. I have spent hours trying to set up my gov Id so I can lodge my BAS however because my surname has two names with a space the app just can’t handle it. I have deleted and removed cache as advised by support multiple times and each time when I enter my correct surname the app removes the first part of my surname so that only part of my surname remains. This means that none of my documents will verify my identity (passport / drivers licence or Medicare card) as my name does not match. Support had the audacity to say that my ID documents need to be changed to match ... ummm hello ... these are legal documents that have my correct details on them - if your silly app would just accept my actual name then there wouldn’t be a problem!! Now what do I do when I can’t lodge my BAS because I can’t log in and the ATO decide to penalise me. I know what I’ll be doing - passing that fine onto you!!!
Verification problems and no still waiting for updates and solutions..
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Milsta –
2020-03-11
This app is rubbish! I haven’t even managed to get the verification of ID to work. My passport is in my maiden name so not recognised, my birth certificate is in my maiden name (surprise surprise) so won’t be recognised, I got my Medicare card to verify but it won’t verify my Tasmanian licence so no go for me! Don’t have enough ID to get the app to work, this is going to effect my ability to do my job. I need it working in the next 2 weeks (before AUSKeys stop working, 27th March) and it seems there is nothing I can do about it, I’m not paying for a new passport nor am I changing my name on my birth certificate so unless you fix the issues with verification in the next 2 weeks I’m not sure what else I can do. I just tried again (after trying intermittently for months to get it to work) but then I notice here you haven’t even put an app update out in 2 months so it can’t have got any better in that time, I shouldn’t have been so hopeful. Very disappointed.
Zero Star Rating - Horrible User Experience and Interface
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MazzaMayhem –
2020-01-22
Whoever is developing this app needs to be fired. Worst User Experience I’ve ever encountered. Already had a MyGovID set up last year (5th convoluted try later as it kept dropping out and not linking) when I finally linked my ABN to my TFN and lodged tax returns. I thought that was the end of my woes with this app.
I reopened app in Jan 2020, was asked to update the mobile version of MyGovID, and when update completed, it had wiped everything I had set up last year. Requesting me to Create a whole new MyGovID with all the documentation scans again. For privacy reasons, I’m more than curious to find out what has happened to all the private identification scans I had previously uploaded!!!!
I don’t even want to give this app any stars - but the whole system is rigged so you can’t leave feedback without leaving a star. This MyGovID app is embarrassing.
Gregory Robertson
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GregRobbo –
2020-01-08
Spent over 1 hour on the phone still can’t set up my gov I’d won’t except my drivers license Medicare card is insufficient and doesn’t have middle name just the first letter and can’t go back to try different id it’s just crazy next thing I’ll be getting a threatening letter for not lodging my bas and no other way to login to business portal How can you win
My full name is on my drivers license also my passport which was rejected the app would not let me enter any details manually.
After deleting the app 7 times it let me do the next day with my passport and driver’s license which was rejected but let me fill in the details manually. I’ve wasted 3 hours of my time over something that should have taken about 5 minutes Medicare card doesn’t have full middle name.
The app needs a lot of work to make it better to use.